Low Bandwith error when trying to watch saved TV

aargaulondoner · 2019-06-03T19:27:17+00:00

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aargaulondoner

Hi,

I am frequently receiving Buffering… then CS2205 “low bandwith” errors when trying to watch recorded / saved TV program. My internet connection is 600Mbit/s and speedtest sites, as well as the diagnostics, reveal no issue. When trying to play back again i sometimes receive error CS2217.

I have had this issue yesterday and today. Appreciate some help!

Many Thanks

Daniele_Sunrise

@aargaulondoner , can you manage your switch? If yes, what can be set there? QoS? I could also switch your modem to IPv4 for a test.

Greetings

Daniele

aargaulondoner

Hi Daniele - thanks for the welcome!

The TV box is connected via a 16 port gigabit switch. Ive had the service for 2 months and it has been great, no issues at all. This was the first time i had experienced those issues and seemed to be specfic to certain recordings only, i.e. when watching some other recordings, i had no playback error.

thanks

Daniele_Sunrise

@aargaulondoner , Welcome to our Community! 😀

I see that you have connected 8 devices via LAN. Do you use your own router? How is the UPC TV Box connected - via LAN/WLAN?

Regards,
Daniele